Communication

Communication principles :
• the prism of prejudices
• the Pygmalion effect
• the art of asking questions
• total listening
Positive programming
Assertiveness :
• balance of « message » and « relation »
• dare to say « NO »
Managing verbal aggression :
• 3 steps towards a dialogue
Taking responsibility :
• intention or objective : what is the difference ?
• to gain commitment : source of motivation
The 360° sales process :
• how to convince others of my idea ?
• the operational « check list »
Meetings :
• what is expected of me ?
• from agenda to action
Conflict handling :
• how to avoid a conflict ?
• from conflict to negotiation
Consensus : the power of the team

2 days interactive training, spread over 4 weeks