People Management

Fundamentals of Management Communication :
• the prism of prejudices
• the Pygmalion effect
• asking questions and active listening
Positive programming
Setting clear objectives
Delegation :
• how to motivate
• the benefits of ’empowerment’
Taking decisions and communicating them
Positive feedback
Appraisal & Development meeting : optimizing the potential of our people
Being Assertive : the balance in communication
Productive Meetings :
• from agenda to action plan
• group creativity
Running Recruitment interviews
Control of progress
Daily coaching
Alignment in order to correct behaviour
The 360° internal sales process
Consensus building : the power of the team
Conflict handling and Arbitration
The anticipation meeting
The exit interview

Five interactive training days, spread over a period of four months