Action themes
Influencing interpersonal relationships :
• the prism of prejudices
• the Pygmalion effect
• attentive listening
Showing our positive attitude : the foundation of success
Being assertive : from empathy to direct communication
Telephone canvassing
Negotiating : the 8 behavioural “musts”
Controlling our non-verbal communication
Drawing up and presenting a commercial offer
Handling a group negotiation
Defending and negotiating the price
Closing deals and creating a win-win outcome
Developing the relationship with the client :
• the partnership meeting
• handling complaints
Selling one’s ideas within the organisation
Communicating decisions
Speaking in public
The programme
Five interactive training days, spread over a period of four months
For the Planning of inter companies training
For customised programmes, contact us